10 Reasons to choose Cleveland Cable

OUR HISTORY

Established in 1978, we have 39 years of knowledge in the Industry and have grown to be the foremost distributor of cables in the UK. As the industry has developed, we have developed, introduced new ranges and new technology to keep up with the growing demand from our customers and ensure we can work with new markets. We employ a workforce of over 450 employees across 8 branches around the UK and a newly established Dubai Branch for the UAE market. In the 39 years we have been trading we have created a network of trusted suppliers with whom we work to ensure we are gaining the best possible lead times, deliveries and economies of scale, all of which we pass onto our customers. We are Quality Management ISO 9001 and Environmental 14001 approved. We are constantly looking to reduce our carbon foot print and reduce our impact on the environment. We are currently working on our waste to landfill being zero.

VALUE & TRUST

Value is a product of trust and the trust your customer has in you. As the largest stockist of cable and accessories in the UK, if not Europe, we acknowledge that value and trust are the ingredients of a quality relationship – and that they are earned over many transactions. No matter the size of the business, order, industry or sector we can assist and be invaluable to your supply chain.

Value and Trust

AVAILABILITY

If you the customer do not receive your order, when needed, all other considerations are of no significance. Availability in our case involves £60 million of speculative stock ready for immediate delivery. It also involves our organisational abilities and overall attitude to service the customer. Our availability, transport options and old fashioned attitude to providing our customers with consistent high levels of service have been the key to our success.

GLOBAL SUPPLY

Enquiries are welcome from customers worldwide. Our export service is efficient and reliable with the ability to ship by air or sea freight to any destination in the world. Contact our sales team on 01642 241133 or alternatively email sales@clevelandcable.com.

Global Supply

Delivery

DELIVERY

We can provide all cables that we have in stock for next day delivery. We have a fleet of 65 of our own vehicles all of these vehicles are no older than 5 years old and maintained to the highest of standards.

With our own fleet of vehicles we are able to offer our Customers various offloading options to ensure a smooth unloading process when the delivery arrives at your site. Orders are available for same day collect, next day delivery and also timed deliveries. All of our drivers are fully trained with the necessary qualifications and health and safety site requirements to be able to suit your individual site needs.

QUALITY ASSURANCE

Our workforce is knowledgeable about the requirements and standards of the products our customers wish to buy. All products supplied conform to the relevant standards with all cables being BASEC approved, where applicable. This is all supported by our efficiently organised quality program included in our Quality Assurance Manual. The manual provides forms, consistency, and continuity to the overall quality effort. Specifications such as ISO 9001 spells out requirements of a bona fide quality program.

Our manual addresses each of these requirements. Lastly our workforce has the personnel available to perform the required quality assurance procedures dictated by the Quality Assurance Manual, and who are capable of conducting required tests and certification audits.

Quality Assurance

Technology

TECHNOLOGY

Cleveland Cable invests heavily in the latest technology. All systems are formulated in house by our development team. This ensures that we not only have systems that fit our business but we are also able to adapt them to the ever changing requirements of our business and customers. We invest in business continuity software and procedures to ensure that our systems are available to the business 24/7.

Since the founding of the Company it has been a priority policy to re invest to ensure that we operate in all areas of the business with the very best and latest technology. To this end we are continually updating our resources in all areas of operation including buildings, infrastructure, vehicles, plant, information technology, storage and handling equipment etc. In short, we ensure we have the best equipment available to assist in providing a service and response unrivaled in the cable distribution industry.

OUR LOCATIONS

As we have 8 locations around the UK, we are able to offer a network of locations suitable for your collection or delivery requirements. We are currently based in Aberdeen, Glasgow, Newcastle, Warrington, Milton Keynes, London, Bristol and our Head Office in Middlesbrough to ensure we can reach our customers country wide.We are also in the process of opening a Branch in Dubai to be able to service the United Arab Emirates market and of course, we export around the world. All branches work to the same high standards to offer the high level of service our customers have come to expect, prompt deliveries every time coupled with a friendly service. 

Customer Service

OLD FASHIONED CUSTOMER SERVICE

As a company we pride ourselves on the level of service that we offer to our customers regardless of the size of order. All customers will be allocated an Account Manager who will be their designated point of contact for any quotes, orders, queries or general questions. Through allocating Account Managers to our customers they get to understand the way your company works, delivery options preferred, any specific product requirements and how you like your account to be handled. This ensures that Cleveland Cable Company is providing you with the best possible service by someone who knows your company and your needs. Our services are available any time of the day including public holidays and we also offer an out of hours emergency service should anything arise on site. In a world where all too often the customer has become secondary, with us the customer always comes first.

PROJECT MANAGEMENT

Cleveland Cable Company can manage all of your Project requirements regardless of size or value. Throughout our 39 years of trading we have managed many projects, one of these being the London Olympics held in 2012. The project was worth over £8million and involved 940,000 metres of cable, enough to stretch from our Middlesbrough Head Office to the Olympic Village in London and back again with another 80 miles to spare.

Should you have any questions regarding your project please contact a member of our sales team who will be happy to help.

Project Management

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